Refund & Cancellation Policy

We want you to love your meals. Because our food is freshly prepared and perishable, this policy explains how cancellations, skips, and refunds work.

Canceling or pausing

• You can pause, skip a week, or cancel anytime before Thursday at 4:00 PM for the following week — no fees, no questions asked.
• Changes made after that deadline apply to the week after, since meals for the upcoming week are already being planned and prepared.
• There are no long-term contracts. You manage your subscription week to week.

Billing & the weekly cutoff

Your card is charged each Friday for the upcoming Monday delivery. If you cancel or skip before the Thursday 4:00 PM deadline, you will not be charged for that week.

Refunds

• Because meals are prepared fresh and perishable, we generally cannot offer refunds once meals have been prepared or delivered.
• If something is wrong with your order — a missing, damaged, or incorrect item — contact us within 48 hours of delivery and we will make it right with a replacement or account credit.
• If you were charged in error, contact us and we will promptly correct it.

Missed or failed deliveries

If a delivery cannot be completed for reasons within our control, we will arrange a redelivery or issue a credit. Please make sure your delivery address and instructions are accurate, and that a safe drop-off location is available if you will not be home.

How to reach us

For any billing, cancellation, or refund question, email hello@thesimplespoon.com and we will respond as quickly as we can.